[Download] "Build Their Trust!" by Springboard Institute # eBook PDF Kindle ePub Free
eBook details
- Title: Build Their Trust!
- Author : Springboard Institute
- Release Date : January 16, 2012
- Genre: Medical,Books,Professional & Technical,
- Pages : * pages
- Size : 1414364 KB
Description
Who Should Read This book:
Dentists, Hygienists, Hygiene Assistants, Dental Assistants, Treatment Coordinators, and anyone who interacts with patients on a day to day basis.
Educational Objectives:
After reading this book, you should be able to:
Identify predictable strategies that all patients use to reduce uncertainty during their appointments
Have a working understanding of how patients build trust through repeated interactions with your office
Have a working understanding of how patients value the relationship they have with your practice
Hand off patients to the next team member in a way that fills the team member in on both the patient’s personal and functional information and delivers great patient service
Use a 10 question assessment to determine a new patient’s readiness and understanding factors for treatment
Use a 5 question assessment to determine address a new patient’s concerns and update an existing patient’s records.
Use an exam hierarchy to change up the message for patients while also creating extra time for in-depth exams.
Set up your own emergency patient treatment system that allows your team to triage patients in an efficient way.