[Download] "Build Their Trust!" by Springboard Institute # eBook PDF Kindle ePub Free

eBook details

Title: Build Their Trust!
Author : Springboard Institute
Release Date : January 16, 2012
Genre: Medical,Books,Professional & Technical,
Pages : * pages
Size : 1414364 KB

Description

Who Should Read This book:

Dentists, Hygienists, Hygiene Assistants, Dental Assistants, Treatment Coordinators, and anyone who interacts with patients on a day to day basis.

Educational Objectives:

After reading this book, you should be able to:

Identify predictable strategies that all patients use to reduce uncertainty during their appointments

Have a working understanding of how patients build trust through repeated interactions with your office

Have a working understanding of how patients value the relationship they have with your practice

Hand off patients to the next team member in a way that fills the team member in on both the patient’s personal and functional information and delivers great patient service

Use a 10 question assessment to determine a new patient’s readiness and understanding factors for treatment

Use a 5 question assessment to determine address a new patient’s concerns and update an existing patient’s records.

Use an exam hierarchy to change up the message for patients while also creating extra time for in-depth exams.

Set up your own emergency patient treatment system that allows your team to triage patients in an efficient way.